Last updated: March 1, 2026
DiasporaPay ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our money transfer services.
We collect information you provide directly to us, such as when you create an account, make a transfer, or contact support. This includes: • Personal identifiers: name, email address, phone number, date of birth • Identity documents: passport, national ID, proof of address (for KYC verification) • Financial information: transaction history, linked payment methods • Device and usage data: IP address, browser type, pages visited
We use the information we collect to: • Process and complete money transfers • Verify your identity and comply with AML/KYC regulations • Send transaction confirmations and service notifications • Detect and prevent fraud and unauthorized transactions • Improve our services and personalize your experience • Comply with applicable laws and regulatory requirements
We do not sell your personal information. We may share your information with: • Payment partners (Orange Money, MTN MoMo, M-Pesa, Wave) to process transactions • Identity verification providers for KYC compliance • Regulatory authorities when required by law • Service providers who assist in our operations under strict confidentiality agreements
We implement industry-standard security measures to protect your data: • AES-256 encryption for stored documents and sensitive data • TLS 1.3 encryption for all data in transit • Multi-factor authentication options • Regular security audits and penetration testing • Access controls limiting data to authorized personnel only
We retain your personal data for as long as your account is active and for up to 7 years after account closure, as required by financial regulations (AMLD5, FATF guidelines). Transaction records are kept for a minimum of 5 years per AML requirements.
Under GDPR and applicable data protection laws, you have the right to: • Access: request a copy of your personal data • Rectification: correct inaccurate or incomplete data • Erasure: request deletion of your data (subject to legal retention requirements) • Portability: receive your data in a machine-readable format • Objection: object to certain types of processing • Lodge a complaint with your local data protection authority
We use essential cookies for authentication and security, and optional analytics cookies to improve our service. You can manage cookie preferences in your browser settings. See our Cookie Policy for full details.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the app at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related requests or concerns, contact our Data Protection Officer at privacy@diasporapay.com